NYS Lifeline Discounted Telephone Service

Lifeline is a government benefit program that provides monthly discounts on ONE telephone service (wireline or wireless) for eligible low-income consumers. Lifeline service is a non-transferable benefit and is available to eligible low-income consumers in every state, territory, commonwealth, and on Tribal lands. The Lifeline Program helps low income consumers connect to the nation's communications networks, find jobs, access health care services, connect with family and their children's schools, and call for help in an emergency. You must be eligible to enroll, and you must recertify your eligibility every year. Federal rules prohibit eligible consumers from receiving more than one Lifeline service per household.

  • Lifeline is available only to eligible consumers.
  • Only one Lifeline benefit is permitted per household. Federal rules prohibit consumers from receiving more than one Lifeline service. If a consumer or his or her household currently has more than one Lifeline discounted service, they must select a single provider immediately or be subject to penalties.
  • Only low-income consumers with proof of eligibility are qualified to enroll.
  • Subscribers have an obligation to re-certify their eligibility every year and should respond to their Lifeline Provider's attempts to recertify eligibility. Subscribers must verify that they remain eligible to participate in the Lifeline program once each calendar year. Subscribers who fail to recertify their eligibility will be disenrolled from the Lifeline Program.

For more information regarding the NYS Lifeline Discounted Telephone Service, please visit the PSC website.